Who we are

This policy explains how M&I Cleaning and Waste Management Services Pty Ltd (ABN 16 665 092 053), trading as M&I Cleaning & Waste ("M&I", "we", "us"), collects, uses and protects personal information.

We are based in Ryde, Sydney NSW, and provide commercial cleaning and medical waste services across Greater Sydney. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect and how

We collect only what we need to quote for and deliver our services. This usually includes:

Contact details: your name, business name, email address and phone number.
Site details: the service you need, your suburb or site address, how often you need it, and anything you tell us about the site (size, access hours, special requirements).
Service records: quotes, schedules, invoices, site access instructions, and the records we must keep for medical waste collection and disposal.
Website information: how visitors use our website, collected through cookies (see "Our website" below).

We collect this information when you:

fill in the quote form on our website;
call, email or message us, including on WhatsApp;
meet us for a site inspection or while we work at your premises;
use our website.

You can contact us without giving your name, but we usually need contact details to prepare a quote or deliver a service. We do not ask for sensitive information such as health details. If you include it in a message, we use it only to respond to you.

Why we use it

We use your information to:

respond to your enquiry and prepare your quote;
arrange and carry out site inspections and services;
manage your account, including scheduling, invoicing and payment;
keep the records that laws and regulators require, including for medical and clinical waste;
improve our services and our website;
contact you about your service or your quote;
send clients who have used our services our newsletter and occasional promotions (you can unsubscribe at any time).

We will not use your information for anything unrelated unless you agree or the law allows it.

Who we share it with

We do not sell or rent your personal information. We share it only when needed to run our business or when the law requires it, with:

Our team: staff and contractors who deliver your service, bound by confidentiality.
Service providers: the companies that host our website and quote form, provide our email and business software, and help us with accounting and payments.
Regulators and authorities: for example the NSW Environment Protection Authority, where waste or other laws require it.
Others with your permission.

Storage outside Australia. Some of our providers, including Google (email and analytics) and our website host, may store information on servers overseas, including in the United States. We use established providers with strong security practices.

Our website

Google Analytics: we use Google Analytics to understand how visitors use our site, such as which pages are viewed and how people find us. It uses cookies and collects information like your device, browser and approximate location, not your name. You can opt out with Google's browser add-on or by blocking cookies in your browser.
Google Maps: our service-area map is provided by Google. When it loads, Google may collect information under Google's Privacy Policy.
WhatsApp: if you message us on WhatsApp, your messages are handled under WhatsApp's own privacy terms as well as this policy.
The quote form: what you enter is sent to us by email so we can respond. We use it only for your enquiry.

You can set your browser to refuse cookies. The site will still work, but we won't be able to measure how it is used.

Security, retention and marketing

Security: we take reasonable steps to protect your information from misuse, loss and unauthorised access, including password-protected systems and access limited to people who need it.
Retention: we keep information only as long as we need it for the purposes above or as the law requires. Business and tax records are generally kept for seven years. We then delete or de-identify it.
Newsletters and promotions: we do not send marketing emails or promotions to people who have only asked for a quote. If you are a client who has used our services, we may send you our newsletter and occasional promotions. Each one identifies M&I and includes an easy way to unsubscribe, and you can ask us to stop at any time.

Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within 30 days. We may need to confirm your identity first.

If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes and contact

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us about privacy:

M&I Cleaning and Waste Management Services Pty Ltd
Ryde, Sydney NSW
Email: info@mandicleaning.com.au
Phone: 0493 175 992

Last updated: 28 September 2026

Privacy Policy